Sam Shoemaker is an experienced professional in mortgage operations and customer success, currently working at Tomo since September 2025. Prior to this role, Sam served as an Operations Analyst at Candidly, where responsibilities included developing policies for the Customer Success department and collaborating with cross-functional teams to optimize client experiences. Sam held several positions at Better, including Team Lead for Issue Resolution, where leadership of a team focused on resolving complex file issues was key. Previous experience encompasses roles at Compass, The Corcoran Group, and Urban Outfitters, demonstrating a strong background in management, operations, and customer service. Sam is a Juris Doctor graduate from the University of South Carolina and holds a Bachelor's degree in Real Estate and Finance from the same institution. Additionally, Sam has been involved in various boards, including the American Civil Liberties Union of South Carolina and the AIDS Benefit Foundation of South Carolina.
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