Jaclyn Lees

Jaclyn Lees has a diverse work experience spanning various industries. Jaclyn is currently working as a Business Development Manager at enrich360® | FOOD-FARM-FUTURE. Prior to this, they held the position of Customer Experience Manager at Tomsoft Pty Ltd, where they focused on implementing software for wholesale suppliers and hospitality venues.

Before joining Tomsoft Pty Ltd, Jaclyn worked at In2food Australia in multiple roles. Jaclyn served as the National Commercial Manager, overseeing operations and supporting key customers. Jaclyn also held the position of General Manager (VIC), where their responsibilities included managing multiple aspects of the business such as people, procurement, sales, customer support, warehousing, transport, financials, production, and pricing. In addition, they worked as the National Customer Care Manager, providing service to clients across Australia.

Jaclyn's work experience also includes roles at Yes Insurance Group as a Team Leader- New Business Development, where they managed a team and drove service and retention. At Arthur J. Gallagher - Australia, they worked as a Team Leader & Business Development Manager, responsible for managing client expectations, coaching team members, and adhering to service level agreements.

Early in their career, Jaclyn worked at First State Super in various roles. Jaclyn served as a Business Development Coordinator in the Health Super Division, providing administrative support and coordinating communications. Jaclyn also worked as a Contact Centre Team Leader and a Customer Relations Officer, excelling in meeting KPIs and ensuring superior member experiences.

Overall, Jaclyn Lees has gained extensive experience in business development, customer service, operations management, and team leadership throughout their career.

Jaclyn Lees has a diverse education history. In 2012, they obtained a Diploma of Financial Planning from Traineeship Management Australia Pty Ltd. The following year, from 2013 to 2014, they pursued a Certificate 4 in Front Line Management at Esset Australia. In the same year, they also completed a course in Tier 1 - Insurance Broking Compliance at ANZIIF. In 2010, they acquired a Certificate in Coaching for Immediate results. Additionally, in 2009, they completed a program called RG 146. There is also a mention of a Certificate 3 in Telecommunications and Customer Contact, but no specific dates are provided for this qualification.