Susan Ray, MAEd, is an accomplished Expert Trainer and Technical Writer with extensive experience in instructional design and training program development. Currently at TomTom since February 2018, Susan has successfully designed and managed technical skills learning programs and collaborated on LMS integrations. Previous roles include Senior Learning Consultant at The Cara Group, where customer satisfaction was significantly improved for a large insurance client through the development of engaging eLearning courses, and instructional positions at various organizations, where Susan developed and implemented training solutions for diverse audiences. Susan’s educational background includes a Master’s degree in Curriculum and Instruction, a Postgraduate Certificate in Organizational Leadership, and ongoing doctoral studies in Strategic Leadership.
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