Riva Bhargava is a skilled Customer Care Consultant at ToolsGroup since July 2022, specializing in post-implementation support and customer experience management for the advanced S099 software, which focuses on demand modeling and inventory optimization. Prior experience includes serving as a Territory Manager at Hero MotoCorp from July 2017 to August 2021, where Riva managed channel partners and analyzed key performance indicators for improvement strategies. Riva began a professional career with internships at prestigious companies such as Mercedes-Benz India, KSB Pumps, and Thermax, gaining hands-on experience in areas including defect analysis, centrifugal pumps, and welding. Riva holds a Master of Engineering in Engineering/Industrial Management from Cornell University and a Bachelor's Degree in Mechanical Engineering from Manipal Institute of Technology, complemented by foundational education at St. Mary's School in Pune.
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