Eric Gustavson

Eric brings over forty years of lodging, contact center and internet reservation product development to Topaz. In 1986 he pioneered the city-based central-800# concept for hotel reservations in San Francisco. In 1990, he initiated the design of the first Topaz Call Center Agent Interface for booking reservations internally. In 1994, he co-created the first on-line, bookable hotel reservation website, www.hotelres.com. Over the years, Topaz has had at least four iterations of Reservationist centric call center technology. Eric began the design and development of their most current Universal Agent User Interface, C5, in 2010.

Founding and working at Topaz, has offered Eric a work environment based on integrity, well founded relationships and creative problem solving. He loves putting intelligent solutions to problems whether those solutions are technological, internal systems or scenarios that better serve their hotel clients.