Michael W.

Michael W. has the following work experience:

- Technical Support Specialist at TOPdesk (since June 2021-present)

- Teamleiter at snt-regiocom Customer Care SE (June 2019-May 2021)

- Premium Kundenbetreuer at snt-regiocom Customer Care SE (May 2017-May 2019)

- Studentische Hilfskraft at Technische Universität Kaiserslautern (December 2010-October 2016)

- Assistent der Bauleitung at Bilfinger Berger AG (October 2001-December 2008)

Michael W. attended RPTU Kaiserslautern-Landau from 2001 to 2004, where they obtained a Vordiplom degree in Bauingenieurwesen. Michael continued their education at the same institution from 2004 to 2007, studying Bauingenieurwesen. From 2007 to 2017, Michael pursued Lehramt für Berufsschule at RPTU Kaiserslautern-Landau. In terms of additional certifications, they obtained the following:

- KCS v6 Practices Certification from the Consortium for Service Innovation in March 2023

- Führen ohne Weisungsbefugnis from LinkedIn in October 2022

- ITIL® Foundation Certificate in IT Service Management from PeopleCert in September 2022

- Weiterbildung für Führungskräfte from 1&1 Telecommunication SE in December 2020

- Workshop "Kombitraining für Teamleitungen" from regiocom consult GmbH in September 2019

- Telefontraining für Mitarbeiterinnen und Mitarbeiter des Callcenters from Dbb Akademie GmbH in May 2015

- Workshop Operatives Management - Vorbeugender baulicher Brandschutz. Anwendung der Industriebaurichtlinie from Bilfinger Berger AG in May 2008

- Qualitätssicherung Brandschutz und Schallschutz from Bilfinger Berger AG in May 2007

- Workshop Operatives Management - Feuerschutztüren aus Holz from Bilfinger Berger AG in March 2007

- Workshop Operatives Management - VOB 2006 und Thematik Teilkündigung from Bilfinger Berger AG in February 2007