TOPdesk is an independent, international provider of service management solutions based in Antwerp. We are a proud, young, innovative organization with commitment, trust and respect for each other and our customers. We help our customers to satisfy their customers. TOPdesk delivers user-friendly products and targeted services that bring complexservice processes to the essence. This enables service organizations to better focus on their core business and supporting role. TOPdesk was founded in 1993 as a manufacturer of service management software. Over the past twenty years, TOPdesk has turned out to be an independent, reliable company that has developed into a major, well-known player in the service management market. At that time, the company has grown into an international company with eight foreign offices and more than 500 employees.

Enterprise Software

Services

TOPdesk

TOPdesk's headquarters in Delft, Netherlands

This department provides assistance and solutions for technical issues faced by users and clients.

Technical Support

The Customer Success and Support team at TOPdesk is dedicated to ensuring that clients achieve maximum value from their service management solutions. This team provides expert guidance throughout the customer journey, from onboarding new clients to offering ongoing support and training. By fostering strong relationships and addressing client needs, they help enhance customer satisfaction and drive long-term success for both the customers and TOPdesk.

Customer Success and Support

This department focuses on the design, coding, and implementation of software applications and systems.

Software Development

The Sales and Business Development team at TOPdesk is responsible for driving revenue growth by identifying new business opportunities and nurturing client relationships. Comprising roles such as Business Development Representatives and Sales Managers, the team focuses on engaging potential customers, delivering tailored solutions, and expanding market presence across various sectors, including government and education. Their efforts contribute to delivering user-friendly service management solutions that help organizations enhance their service processes and customer satisfaction.

Sales and Business Development

This department focuses on the technical aspects of product consulting and implementation, ensuring effective integration and support for product functionalities.

Product Development

The Marketing and Digital Engagement team at TOPdesk focuses on enhancing brand visibility and customer engagement through strategic marketing initiatives. They leverage content creation, digital marketing, and automation to effectively promote service management solutions, nurture customer relationships, and drive growth across various markets. This team collaborates on campaigns, manages online presence, and ensures a consistent brand message globally, ultimately aiming to support customers in delivering excellent service to their own clients.

Marketing and Digital Engagement

This department manages recruitment, employee relations, and organizational development to support the workforce.

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Other teams

Customer Success and Support

Software Development

Sales and Business Development

Product Development

Marketing and Digital Engagement

Human Resources