Ian Raynor currently serves as the Director of Customer Success at Topia, a position held since May 2025. Prior to this role, Ian worked at Mitratech TalentReef from July 2017 to May 2025, where responsibilities included managing customer success initiatives in various capacities, ultimately as a Senior Customer Success Manager. Ian has a strong focus on developing customer relationships to enhance retention and satisfaction, fostering a demonstrable return on investment for clients. Previous experience includes roles in customer service and management at Shakespeares Pizza Inc, along with research assistance at the Cognitive and Emotional Control Lab. Ian holds a Bachelor of Science degree in Psychology from the University of Missouri-Columbia, earned between 2010 and 2015.
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