Pallavi S.

Pallavi S. has over 20 years of work experience, starting in 1995 as a Customer Services Executive at DHL. Pallavi then joined Ernst & Young LLP in 1999, where they held various roles and progressed to the position of Global Mobility Engagement Manager. In this role, they managed multiple account operations, led teams, developed client relations, and implemented strategic policy and process improvements. In 2009, Pallavi joined Polaris Global Mobility as a Global Account Manager. Pallavi was responsible for managing client accounts and successful vendor relationships. In January 2018, they transitioned to Topia as a Senior Customer Success Manager, where they managed a portfolio of global mobility clients and drove process improvements using data analytics and benchmarking. Their role also involved guiding clients in implementation strategies and driving adoption of technology. Pallavi's work experience showcases their expertise in customer service, account management, team leadership, and strategic planning.

Pallavi S. completed their education in a chronological manner. Pallavi started their education in 1992 and graduated in 1995 from Delhi University with a Bachelor of Arts degree in Economics, Industrial Relations & Personnel Management. In the same time frame, they pursued a Diplome de Langue from Alliance Francaise de Delhi, which they completed in 1994. Later, from 1996 to 1998, they attended Benedictine University where they obtained a Master of Business Administration (MBA) degree with a specialization in Marketing, as well as a Master of Science (MS) degree in Management and Organizational Behavior.

Additionally, Pallavi S. has also obtained various certifications throughout their professional journey. In 2005, they received the Global Professional in Human Resources (GPHR) certification from the HR Certification Institute. Pallavi further enhanced their expertise with a SHRM Senior Certified Professional (SHRM-SCP) certification from SHRM in 2015. Pallavi S. also holds multiple certifications as a Certified Customer Success Manager (CCSM), including Level 1 from SuccessHACKER in 2020 and Level 2 from SuccessCOACHING, which they obtained in 2022. Moreover, they have achieved the Global Professional in Human Resources (GPHR) certification two more times, once in 2018 from HRCI and again in 2021 from HRCI.