Caitlyn Walsh is a dedicated customer support management professional with over 10 years of experience in the SaaS, EdTech, and FinTech industries. With a background in psychology and education, Caitlyn has excelled as a Product & Customer Support Manager, effectively supporting over 20,000 end users and liaising with engineering teams to advocate for product improvements. Caitlyn's career includes roles as a team lead and manager, where they fostered team growth and enhanced customer experiences through strategic insights and innovative solutions. An advocate for social equality and education, Caitlyn has a strong commitment to customer advocacy and cross-team collaboration.
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