Michele Stephenson is an experienced professional in customer and product support, currently serving as an Automation Specialist at Topstep since November 2022. Responsibilities include optimizing the AI chatbot and Intercom experience, developing workflows, analyzing data for improvements, and managing the Help Center. Prior roles include Trader Support Specialist at Topstep, Product Specialist at Motion, Product Specialist at CartHook, Plus Support Analyst at TaxJar, and Customer Support Manager at Rype, where Michele successfully resolved complex technical issues, enhanced customer experience, and collaborated across teams to drive product enhancements and support initiatives.
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