Kay Mercado is currently the Senior Manager of Product Design at Topstep, where they lead design initiatives that emphasize user-centric approaches. Previously, they served as Product Design/UX Lead at American Express and User Experience Director at Liberty Mutual Insurance. With extensive experience at Kaiser Permanente, Kay was appointed the first Mobile Native UX Design Director, where they established KP's inaugural Mobile Design Pattern Library and built the first mobile UX team. Kay's career has consistently focused on integrating design into technical processes, fostering innovation, and enhancing user experiences across various industries.
This person is not in the org chart
This person is not in any teams
This person is not in any offices