Michele Stephenson is a Support Operations Manager specializing in AI and automation at Topstep, where they design and manage conversational AI and automation strategies to enhance customer experience. Previously, they served as a Product Specialist at Motion, collaborating with engineering teams to troubleshoot complex issues, and as a Product Specialist Team Lead at CartHook, where they created and maintained support documentation and client onboarding processes. Michele also worked as a Plus Support Analyst at TaxJar, providing technical support for enterprise-level clients, and held the position of Customer Support Manager at Rype, where they oversaw a support team and improved product experiences. Their passion lies at the intersection of technology, communication, and customer service.
This person is not in the org chart
This person is not in any teams
This person is not in any offices