Rowena Y.

Rowena Y. is a highly experienced professional with a diverse background in customer support and administration. Currently serving as a Client & Talent Support Associate at Toptal, Rowena Y. effectively manages high call volumes and provides multi-channel support. Previous roles include Executive Admin Assistant & Customer Support at Good Change, where responsibilities included email responses, transaction reconciliation, and general administrative tasks. As Online Operations Manager at Vintage Belle Broken China Jewelry, Rowena Y. oversaw eCommerce store management and social media. A Project Manager at Wild At Heart Ltd, Rowena Y. managed a team of moderators and generated performance reports. Additional experience includes virtual assistance for various eCommerce platforms and extensive customer service roles, substantiated by a solid educational background with degrees in Law, Special Education, and Elementary Education.