Lawrence Charles

Lawrence Charles is an experienced IT professional with a strong background in technical support and customer service. Currently serving as a Freight System Administrator and previously as an IT Service Desk Analyst at Torque since January 2016, Lawrence has been instrumental in supporting a large user base across multiple sites. Prior roles include IT Service Desk Analyst at Parabis Management, IT Servicedesk Technician at Lloyds Banking Group, and Manager's Assistant at Gala Coral Group, showcasing a progression in responsibilities related to technical support, user assistance, and operational management. Early career experiences in customer sales and assistant roles at Gala Coral Group, HSBC, and other retail establishments further highlight Lawrence's focus on customer service and effective communication skills.