James E. Smith

James E. Smith, Jr. currently serves as the Director of Quality Assurance at Total Care Services, Inc., where responsibilities include overseeing the Quality Assurance plan, ensuring regulatory compliance, and leading the agency's Continuous Improvement Plan. With a background that includes roles such as Incident Management Coordinator and Human Rights Committee Chair, James has developed tools for tracking incidents and compliance, conducted investigations, and provided oversight on quality assurance clinical reviews. Previous experience includes positions as Day Supports Program Manager, Habilitation Specialist, and Rehabilitation Specialist across various organizations. James holds a Bachelor of Science in Psychology from Delaware State University, where involvement as a Peer Counselor focused on mental health awareness and student support.