Total CX, the customer experience arm of the Beyon Group, is transforming how organisations across the GCC engage with their customers.

Backed by Batelco, which established Bahrain’s first contact centre over 50 years ago, Total CX combines heritage with innovation to deliver exceptional Customer Experience Outsourcing solutions.

We provide personalised, omnichannel services across voice, chat, email, and social media — enhanced by AI-powered chatbots, and manpower outsourcing.  Every interaction is an opportunity to capture insights, improve efficiency, and deliver better outcomes.

We differentiate ourselves by being:

Performance-driven – Focused on measurable results and continuous improvement.

Data-powered – Turning every interaction into actionable intelligence.

Innovation-led – Blending human expertise with AI and digital transformation.

People-first – Empowering local talent to deliver with empathy and excellence.

Partnership-oriented – Acting as a seamless extension of your brand.

With the strength of the Beyon Group and Batelco behind us, Total CX is shaping the future of customer experience outsourcing in Bahrain and the GCC.

Total CX

Aseel Mattar

This department handles customer inquiries, provides assistance, and resolves issues related to products and services.

Total CX

Org chart

Teams

Customer Support

Offices

Total CX

Org chart

Teams

Customer Support

Offices

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