TotalCX, formerly InteractiveTel, is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. Including the company's award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.TotalCX’s solutions are used by more than 4,000 businesses – from startups to Fortune 500 companies. For more information, visit https://totalcx.com/.

Enterprise Software

Automation

Business Tools

AI/ML

TotalCX

TotalCX's headquarters in Houston, United States

Jack Behar

David Malone

Brian Futrell

Jonathan Jackson

Kristin Vargas

Jon Findley

Reggie F.

Michele Deflorio

Jose Rodriguez Bacallao

The Leadership Team at TotalCX is responsible for setting the company's strategic direction, overseeing key operational areas, and fostering innovation and growth. This team of seasoned executives ensures the alignment of marketing, customer experience, sales, communications, and technological advancements to enhance customer experience and drive business success across diverse market segments.

Leadership Team

The Marketing and Sales team at TotalCX drives customer acquisition and retention by developing and executing strategic marketing campaigns, managing customer relationships, and identifying new business opportunities. This team leverages data-driven insights and real-time communication technologies to optimize the customer experience, foster client engagement, and ultimately improve business outcomes. Through collaborative efforts and tailored outreach, they aim to expand TotalCX’s market presence and support the growth of over 4,000 diverse businesses.

Marketing and Sales

The Customer Experience and Success Team at TotalCX is responsible for managing and optimizing the overall customer journey. This includes deploying and maintaining the company's award-winning Hosted PBX, facilitating seamless onboarding and implementation of services, providing real-time support, and delivering ongoing training. The team also continuously analyzes customer interactions through voice and text communications, ensuring timely interventions and tailored solutions to improve customer satisfaction and drive business outcomes.

Customer Experience and Success Team

The Sales and Communications team at TotalCX is responsible for driving revenue growth and enhancing customer relationships through strategic sales initiatives and efficient communication channels. This team leverages advanced sales tools, manages customer accounts, and ensures seamless operation of the Salesforce platform to improve sales processes. By aligning sales strategies with customer experience management, they contribute significantly to TotalCX's mission of optimizing customer interaction and satisfaction.

Sales and Communications

The Technical Support and Engineering team at TotalCX ensures seamless operation and optimization of our customer experience management solutions. This includes offering technical assistance, maintaining the Hosted PBX infrastructure, and enhancing AI-driven communication analysis tools. The team troubleshoots issues, develops software updates, and ensures the reliability and scalability of our services, thereby enabling businesses to improve their customer interactions and outcomes efficiently.

TotalCX

Org chart

Teams

Leadership Team

Marketing and Sales

Customer Experience and Success Team

Sales and Communications

Technical Support and Engineering

Offices

TotalCX

Org chart

Teams

Leadership Team

Marketing and Sales

Customer Experience and Success Team

Sales and Communications

Technical Support and Engineering

Offices

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