Michael Proctor

Michael Proctor has been with Totalmobile Ltd since February 2014, enhancing the customer experience through various roles including Project Services Consultant, Customer Success Advocate, Support Team Lead, and Support Analyst. In the position of Project Services Consultant, Michael is responsible for the delivery of solutions throughout the project life-cycle, providing consultancy, design, implementation, and training services while supporting pre-sales and after-sales activities. As Customer Success Advocate, a focus on maximizing customer satisfaction and retention aligns with the revenue-driving collaboration across teams. In the capacity of Support Team Lead, Michael manages a team providing ongoing support and oversees various operational aspects. Michael's technical expertise was further established as a Support Analyst, providing multi-tier technical assistance. Academic credentials include a degree from the University of the West of Scotland (2011 - 2015) and A-Levels from Campbell College Belfast (1992 - 2000) in Maths, Physics, and Chemistry.