Thiago Matuck

Thiago Matuck is an experienced professional in Human Resources and Psychology currently pursuing a bachelor's degree in Psychology at UNINOVE, expected to graduate in 2027. In their recent role as a Senior Customer Experience Analyst at TotalPass Brasil, they provide support to beneficiaries and lead a team, ensuring efficient operations and resolving complex issues. Previously, Thiago held positions such as Analyst of Communication at 99 and Customer Experience Analyst at Petlove&Co, where they excelled in customer support and trained new analysts. Early in their career, they worked as a Loan Agent at Banco do Brasil, focusing on microcredit sales, and served as a Customer Service Assistant at Actronic Peças e Acessórios, enhancing service quality.