Antonio Lopes is an experienced IT Service Manager at TOTVS since May 2010, specializing in ITSM processes based on ITIL methodology, team management for ERP Protheus, and aligning service delivery with contractual scopes. Previous roles include Team Leader overseeing software development using Agile methodologies, Senior Business Analyst involved in retail, telecom, logistics, and manufacturing projects, and Junior Business Analyst focused on ERP configuration and user support. Additionally, Antonio serves as a university professor in Technology and Systems Development at Univel since January 2024. Prior experience also includes roles in system implementation and support at Golive Business and Casa Magalhães, with notable expertise in Brazilian tax compliance, SQL, and Java. Antonio holds a degree in Information Systems and an MBA in IT Service Management from Impacta Tecnologia.
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