Bianka Ferrer

Bianka Ferrer has over 15 years of experience in Information Technology, specializing in customer relationship management and process management. They previously served as a Customer Success and Support Governance Manager, where they focused on enhancing client experiences and managing performance metrics. Bianka has also held positions at CorpFlex and SONDA Brasil, where they built strong client relationships and led teams to meet service expectations. They obtained a degree in Mathematics from Universidade Estácio de Sá, laying a strong foundation for their analytical skills in the tech industry.