Caique Costa is currently a Técnico de Serviços at TOTVS, a position they began in 2025. Previously, they served as a Supervisor at Velox Contact Center from 2019 to 2021, where they focused on optimizing customer service strategies and resolving complex operational conflicts. At Grupo Hinova, they work as an Analista de Sucesso do Cliente for onboarding and have been involved in the implementation of Power CRM, ensuring client satisfaction through personalized support and ongoing process improvements. Caique is pursuing a degree in Análise e Desenvolvimento de Sistemas at Estácio, expected to complete in 2025.
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