Danielle Vaz is a Customer Success Analyst II at Feedz by TOTVS, where they are responsible for implementing platform solutions and monitoring customer journeys. With over 10 years of experience in customer service, Danielle previously held roles at companies such as Scotiabank and Mortgage Evolution, specializing in customer satisfaction, conflict management, and performance analysis. Danielle earned a Master of Business Administration from Federal Fluminense University in Brazil, and also completed a diploma in Hospitality Administration at Cornerstone International Community College of Canada.
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