Dayane O.

Dayane O. is an experienced professional in customer success and training management, currently serving as an Analista de Customer Success at TOTVS since September 2021. With prior experience as an Analista de implantação at 2G soluções em TI and a Coordenadora de Treinamento at ALERT Life Sciences Computing, Dayane has a strong background in consolidating training indicators, implementing improvement actions, and planning comprehensive training programs. Dayane also possesses a history of managing training projects, metrics, and budgets, along with involvement in recruitment processes and team management. Earlier roles included administrative support in sales at Pif Paf Alimentos and an internship in IT at Comau. Dayane holds an MBA in Customer Experience and Employee Experience from Conquist Brasil and an MBA in Project Management from Faculdade Pitagoras, supplemented by a Bachelor's degree in Business Administration from PUC Minas.