Doneli Melo is a Senior Analyst at TOTVS, where they leverage their extensive experience in team management within the Service Desk sector. Previously, they served as a Support Supervisor at Comercial Delta Ponto Certo from 2005 to 2020. Doneli possesses strong expertise in risk analysis and the implementation of IT best practices, alongside the development and management of Self-Checkout PDV solutions. Their background includes proficiency in database administration using PostgreSQL, MySQL, and Oracle, as well as significant experience in commercial automation to enhance operational efficiency and cost reduction. Doneli holds a degree in System Development Analysis from Anhanguera Educacional and has completed DBA Oracle 11G training at Senac Limeira.
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