Evandro Marcos Ribeiro possesses extensive experience in system analysis and project management, with a strong background in customer service and IT processes. From October 2018 to March 2021, Evandro served as a Senior Systems Analyst at TOTVS, leading a customer service team and managing workflows and service level agreements (SLAs) while applying ITIL methodologies for internal process development. Prior experience includes roles as a Systems Analyst at TAPEVEL AUTOMOTIVA LTDA. and a long tenure at TOTVS, where Evandro focused on ERP systems analysis, requirement gathering, and system implementation support. Educationally, Evandro holds a bachelor's degree in Information Technology from Universidade Paranaense, completed in 2006.
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