Felipe G. is a seasoned professional with extensive experience in Customer Success, specializing in leadership, client retention, and risk analysis. They have managed diverse teams in operational roles across various sectors, including SaaS and digital marketing, and have worked for organizations such as RD Station and TOTVS. Felipe holds a bachelor's degree in History and a master's in Business Administration, complemented by education in digital marketing. Currently, they serve as a Professor at Aldeia.cc while continuing to leverage their expertise in customer experience and business management.
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