Ivan Souza is a seasoned Delivery and Customer Success Director with a robust background in SaaS, ERP, and cloud computing, currently serving as Gerente Executivo de Negocios at TOTVS. Previously, Ivan held significant roles at companies such as HP and Royal Dutch Shell, where they successfully enhanced customer satisfaction and exceeded service delivery benchmarks. With a solid educational foundation, including an MBA in Enterprise Logistics from FGV, Ivan's strategic leadership has led to substantial improvements in revenue, NPS, and operational efficiency across various platforms.
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