Leonardo Miranda is currently the Head of Customer Success for Products and Businesses in HR at TOTVS. With over eight years of experience in customer success, operations, and project management, they have led teams at various companies, including Feedz by TOTVS, where they oversaw customer service and experience initiatives. Leonardo's background includes mentoring, teaching, and implementing over 1,100 consulting projects in digital marketing strategies for small and medium-sized enterprises. They hold a degree in Business Management from FURB and have furthered their education in product leadership and black belt management.
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