Leonardo Soncin is a seasoned professional with extensive experience in project management and customer experience within the technology sector. Currently serving as Gestor de Serviços at TOTVS since July 2016, Leonardo oversees a team of over 20 individuals and supports a broader team of 1500+ employees, focusing on enhancing customer experience and managing strategic service operations. Previous roles include leadership positions in project management and performance tracking at TOTVS and other companies, where Leonardo successfully optimized service delivery processes, revitalized project methodologies, and implemented critical action plans for risk mitigation. Holding an MBA in Project Management along with degrees in Systems Information and Business Management, Leonardo combines technical expertise with strong leadership capabilities.
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