Michelle Grecco has extensive experience in operations and customer support, currently serving as Diretora de Operações de Suporte, Prime, AMS e Infra Service e Customer Success at TOTVS since July 2005. In this role, Michelle leads strategies to optimize processes and enhance operational excellence across various service fronts, focusing on exceptional client experiences through innovation and quality. Previous positions at TOTVS include Executive Manager, Software Development and Support Manager, Software Development Coordinator, and Software Development Leader, contributing to defining business strategies, team management, and software optimization. Earlier experience includes serving as a Technical Support Analyst at SEPACO Serviço da Indústria do Papel Papelão e Cortiça. Michelle holds an MBA in Strategic Service Management from Fundação Getulio Vargas, an MBA in Project Management from FIAP, a Bachelor's degree in Information Systems from Universidade São Judas Tadeu, and a technical degree in Data Processing from ETE Camargo Aranha.
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