Rodrigo Junqueira

Rodrigo Junqueira is a leader in Customer Experience (CX), Customer Success, and Support, specializing in retention, scalability, and AI-driven transformation. With a career spanning roles such as Head of Customer Experience at OLX Brasil and Senior Manager of Customer Support at TOTVS, Rodrigo has extensive experience in SaaS, fintech, and digital platforms. Previously, they held positions at companies including Coca-Cola FEMSA, Bunge, and Banco Inter, where they focused on enhancing customer journeys and driving customer success. Rodrigo earned a Bachelor's degree from Universidade Presbiteriana Mackenzie and has a foundation in Marketing and Advertising from ESPM.