Harsh Patel is a Site Reliability Engineer at TouchBistro, where responsibilities have included roles as a Technical Product Support Specialist, Senior Product Support Technician, and Product Support Technician since March 2020. Prior to this, Harsh worked as a Technical Support Representative at Shaw Communications from May 2019 to March 2020. Educational qualifications include a Bachelor's of Engineering in Electronics and Communications Engineering from an unnamed university, along with two post-graduate certificates in IT Project Management and Mobile and Computer Applications from Canadore College.