Michael Keller is a strategic leader with over 22 years of experience in the health and hospitality industries, currently serving as the Systems Director of Ancillary Services at TouchPoint Support Services. They have a proven record of enhancing customer satisfaction through data-driven insights and effective team management. Michael’s accomplishments include achieving zero deficiencies in Joint Commission surveys and improving inpatient satisfaction to a five-year high. Additionally, they are pursuing a Master of Business Administration and a Lean Six Sigma Green Belt from Southern New Hampshire University. Previous roles include Housekeeping Manager at Cobb Galleria Centre and various leadership positions at Aramark and Hyatt Hotels Corporation.
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