Tom Limbean

Tom Limbean is a seasoned contact center executive currently serving as the Director/Head of Customer Support at Tovala, where they lead customer support operations for a prominent meal delivery service. With extensive experience in customer care and operations, Tom previously held senior leadership roles at companies like Purple, Nav Technologies, and American Express, where they implemented effective strategies to enhance customer experience and operational efficiency. Tom began their career in various positions at the Automobile Club of Southern California and AAA, eventually transitioning into consulting through their company, Customer Care Matters, LLC, focusing on building scalable and high-performing contact center operations. They hold a BA in Political Science from the University of Utah and an Associate's degree in Paralegal Studies from Phillips Jr College.