Johnathan Kraay

Johnathan Kraay has extensive experience in IT services, currently serving as Service Desk Manager at Tower Insurance since December 2016, after progressing through roles including Senior Service Desk Analyst and Service Desk Agent. Prior to this, Johnathan worked at Dimension Data New Zealand from February 2011 to December 2016, where duties included managing customer inquiries as a Managed Services Agent and overseeing service quality as a Service Delivery Coordinator. Johnathan's technical expertise encompasses support for Microsoft systems and remote user access, along with a proven track record of exceeding service level agreements and managing complex service desk operations. Education was completed at Pakuranga College from 2002 to 2007.