TPG TeleManagement provides products and services to our Fortune 500 clients, driving business performance through improved customer experience and risk mitigation. We evaluate and analyze call/chat/email interactions to unlock key behavioral and procedural drivers of sales, retention and service while creating satisfied customers.

Training

TPG TeleManagement

TPG TeleManagement's headquarters in Langhorne, PA, United States

Lisa DeFalco

Richard Britt

Tommy S.

Melissa Myers

Tommy Shrove

John Heltzer

This department focuses on ensuring customer satisfaction and driving customer engagement through various support and development initiatives.

Customer Success

This department focuses on analyzing data to derive insights that inform business decisions and strategies.

Analytics and Insights

This department focuses on analyzing and applying behavioral science principles to enhance strategies and decision-making.

Behavioral Science

This department focuses on managing client relationships and ensuring satisfaction through various services.

Client Services

The Engineering and Technical Development team at TPG TeleManagement is responsible for designing and implementing innovative solutions that enhance the company's analytical capabilities and optimize customer interactions. This team collaborates on developing advanced models and software architecture to support data-driven insights, ensuring that products and services meet the needs of Fortune 500 clients while driving performance improvements and customer satisfaction.

Engineering and Technical Development

This department focuses on enhancing employee engagement and satisfaction through innovative people practices and strategies.

TPG TeleManagement

Org chart

Teams

Customer Success

Analytics and Insights

Behavioral Science

Client Services

Engineering and Technical Development

People Innovation

Offices

TPG TeleManagement

Org chart

Teams

Customer Success

Analytics and Insights

Behavioral Science

Client Services

Engineering and Technical Development

People Innovation

Offices

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