Kate Browne

Kate Browne is a seasoned executive currently serving as the Senior Vice President of Service Innovation at TPx since April 2021, where leadership involves strategic programs to enhance customer experience and streamline operations. Previously at TPx, as Vice President of Service Operations, Kate Browne led initiatives to improve customer satisfaction significantly and collaborated across functions to drive service improvements. Prior experience includes over 14 years at PGi in various roles, culminating as Senior Director of Global Training, where initiatives included the implementation of a Self-Service Support Strategy. Earlier career positions were at Amazon as a Training & Development Specialist and at Starwood Hotels & Resorts Worldwide, focusing on training and development. Kate Browne holds a CIPD Diploma in Personnel Practices from University College Cork.