Marfe Laurio

Customer Support Specialist

Marfe Laurio is a skilled customer support specialist currently working at Traackr since November 2025. Prior to this role, Marfe gained valuable experience at Sprout Social, Inc. from January 2021 to November 2025, progressing from Customer Support Specialist to Senior Product Support Specialist. Additional experience includes managing customer operations at Shell from March 2018 to January 2021, where marketing materials for Shell Aviation were overseen. Marfe's background also includes a role in the media industry at GMA Network, Inc. from January 2015 to April 2018, contributing as an Ingest Staff member, News Writer, and Program Researcher. Academic qualifications were obtained from the Polytechnic University of the Philippines between 2010 and 2014, along with various positions in education and production assistance earlier in the career. Additionally, Marfe hosted a passion project, "My Coffee Stories," from February 2020 to November 2023.

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