Victor Hugo, known as V.H, has extensive experience in the call center industry, having started in 2006 as a negotiator and rising to operational account management. V.H has a solid background in managing collections operations and implementing strategies for reducing B2B/B2C delinquency across various sectors, including banking and telecommunications. Currently, V.H serves as the Executive Manager of Digital Operations at Trabbe, focusing on artificial intelligence and customer experience. V.H also holds an MBA in Strategic Business Management from Universidade São Judas Tadeu, completed in 2017.
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