Joe Crom is an experienced Contact Center Solutions Architect currently employed at Trace3 since April 2022, with a strong background in contact center technologies. Prior roles include Contact Center and Collaboration Architect at LaSalle Solutions from May 2021 to April 2022, and Contact Center Engineer at Presidio from February 2017 to May 2021, where significant responsibilities involved migrating ICM call flows. Previous positions also include Senior Unified Contact Center Consultant at Insight and Contact Center Infrastructure Engineer at ShoreGroup, focusing on UCCE upgrades, as well as Resource Manager at Aston Technologies, where ICM scripting was configured. Early experience as a Senior Voice Engineer at State Farm included the migration of analog devices and enhancing call routing systems. Joe Crom holds an Associate of Applied Science degree in Information Technology and Telecommunications from Century College.
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