Rob Fallon is an experienced professional in the contact center and collaboration sector, currently serving as the Practice Director and Lead Contact Center Architect at Trace3 since April 2022. Prior to this role, Rob worked as a Contact Center & Collaboration Architect at LaSalle Solutions from July 2019 until its acquisition by Trace3. Experience also includes serving as a Senior Contact Center Engineer at Presidio from January 2016 to July 2019, and as a Contact Center Engineer at Netech Corporation from September 2011 until its acquisition by Presidio in January 2016. Educational background includes studies at Ivy Tech Community College from 2009 to 2011.
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