Keith Ketcher is an experienced IT professional with a background in advanced technical support and solutions engineering. They served as a Technical Lead at support.com from 2011 to 2014, focusing on advanced malware removal and operating system repair, and later worked as a Desktop Support Analyst at TraceGains from 2018 to 2023, implementing and maintaining computer and networking infrastructure. In 2014, they became a Technical Support Specialist and network administrator at Aisle 7, managing servers and virtual machines. Currently, Keith occupies the role of IT Manager at TraceGains, continuing to leverage their extensive technical expertise. They also hold a degree in Computer Science from Harcourt Learning Direct.
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