Aferdita U.

Aferdita U. is a Strategy & Consulting Director at Track, a leading customer engagement agency, where they shape end-to-end customer strategies. With over a decade of experience in consulting and agency environments, Aferdita has worked with global and mid-sized brands to develop CRM roadmaps and orchestrate data-informed CX transformations. Previously, they served as a Digital Strategy Consultant & Client Services Director at Kreis 1 Consulting and led account teams at OSF Digital, driving revenue and expanding team capabilities. Aferdita holds a degree in Kommunikationsdesign from Hamburger Akademie für Kommunikationsdesign & Art Direction.