Rodrigo Luz has extensive experience in customer success and operational management within various companies. Starting at SYKES from 2011 to 2014, Rodrigo progressed from an Agente de atendimento to a Coordenador de operações, focusing on quality control and team management. Later roles included Gerente de Sucesso do Cliente e Suporte Técnico at Trackmob and Gerente de Captação de Recursos e Relacionamento com Doadores at Intercept Brasil, where Rodrigo implemented strategic initiatives to enhance customer experience and drive donor engagement. Additionally, Rodrigo has a robust academic background, holding MBAs in People Management and Business Intelligence from Universidade Positivo and a Bachelor's degree in Business Administration from Estácio.
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