Alan Mears is currently the Technical Support Lead/Manager at TRACSYSTEMS, inc., where they lead the internal support team and enhance customer experience through improved processes and tools. Alan has extensive experience in information technology management, having previously held roles including Help Desk Manager at Gentiva Health Services and Manager of IT Service Desk at AccentCare. With a strong focus on customer service, technical support, and process improvement, Alan has successfully directed initiatives that bridge technology with business goals. They hold a Bachelor of Science in Speech Communication from Texas A&M University-Commerce and an Associate of Arts in Liberal Arts and Sciences from Ambassador University.
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