Ingrid Olson

Ingrid Olson has a robust background in customer experience and operations management, with significant roles at various prominent companies. At OfferUp, Ingrid served as Head of CX Operations and Senior Operations Manager for Customer Care. Previous experience includes leadership positions at Airbnb, where responsibilities included Customer Experience Lead and Trust and Safety Investigator. Ingrid's consulting work at ECI, Inc. focused on strategic business growth and recruitment, while roles at TRED and Melio involved directing consumer operations and customer experience. Currently, Ingrid holds the position of VP of Customer Happiness at Tractive. Earlier career achievements include substantial sales successes at Apple and management experience at Moonstruck Chocolate Co. Ingrid holds a Bachelor of Arts in Advertising Design/Illustration from the College for Creative Studies.