Caroline M. is an experienced user researcher with a career spanning over a decade. Currently serving as Lead User Researcher at Trainline since August 2017, Caroline has previously held roles such as Senior User Researcher at the same company and UX Researcher & Lab Manager at Tesco PLC from September 2015 to August 2017. Earlier career positions include User Experience Consultant at System Concepts, Consultant at Excelian | Luxoft Financial Services, Software Tester at Business Integrity, and Analyst with Graduate Trainee responsibilities at Tax Systems. Caroline holds a Master's Degree in Human-Centred Systems from City St George's, University of London, and a Bachelor's Degree in Psychology from Royal Holloway, University of London.
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