Colin W

Colin W has over seven years of experience in the payments and customer service sectors, currently serving as the Payment Support, Chargeback Administration and Revenue Protection Manager at Trainline since September 2016. In this role, Colin W manages a team of seven across three functions, focusing on strategy development for revenue protection and chargeback processes. Prior to this, Colin W advanced through several positions at Trainline, including Senior Payments Advisor, Fraud Review Agent, and Customer Service Agent, where skills in coaching, fraud detection, and customer support were enhanced. Previous experience includes roles at REED in business banking at Lloyds Bank, and ManpowerGroup as a fraud customer agent at the Royal Bank of Scotland, along with an early customer service role at Morrisons. Colin W holds a high school education from Forrester High School, completed in 2009.